On Tuesday, August 8, 2017, the City of Sheboygan implemented a new phone system. One of the changes was to create a new general phone number that provides a call tree to allow residents to connect with their preferred department in case they do not know individual city employee numbers. The new number is 920.459.4000.
Establishing this new number was two-fold. As part of the strategic planning process, one of the comments received was that the city should have a general phone number. Also when the City develops marketing propaganda it makes sense to have a general number.
Residents can continue to call direct extensions should they know them, but can start utilizing the new general number as well. Lastly, city staff thanks the public for their patience during the phone conversion. As with any new system, learning takes time. Should you be accidently disconnected by a city staff member, please call again and your call will be handled