The City of Sheboygan has launched two new portals where Citizens can report issues that are non-emergency in nature. The new products are Tyler Incident Management and Click2Report by Tyler Technologies.
The Tyler Incident Management program provides Citizens the ability to submit issues via the City Website (www.sheboyganwi.gov). Incidents are logged via a specified location searched for on the map. Once a location is selected, the rest of the information is entered on an easy to fill single web page. Incidents can be submitted anonymously.
The portal also has dashboards that display summary and detailed information. This provides for better Citizen Transparency to see how the City is responding to issues that are submitted.
The Click2Report program is the mobile device version for submitting issues. There is a version available for Android, I-Phone, and I-Pad devices. The versions can be downloaded from each of the respective mobile device’s app store. Simply search for Click2Report and install the app.
From the mobile app, the same functionality exists for submitting issues as in the web portal. The mobile app also allows for a Citizen to enter their contact information in a single place for ease of data entry, add additional comments, share, follow tweets from the City, and access the City website.
Both programs allow for functionality that was not previously possible:
- Attach pictures
- Set favorites for issues reported
- Review all submitted issues
- Review status of submitted issue online
The City is excited about these new programs as it will provide better incident tracking & routing, provide a consistent way for Citizens to submit their issues, provide better communication and feedback to Citizens, and allow Citizens the ability to utilize their mobile devices for reporting issue to the City.